Refund from my funeral cover

Good day,<br> <br> It has been a while now since I have been with fnb, I took out a funeral policy with them and the agent who was helping me told me that children under 18 on my policy will be about R6 at the time, and all my siblings were there as I do not have children of my own, years later another agent told me that it only applies if the children under 18 are my own and all my sibling should be charged as my extended family, she also said I should adjust it so I do not struggle when I claim, and that fnb will refund me for the mistake they made, I decided to take my siblings out and they said they will refund me in 48 hours, it's been a month now and nothing has happened. Last time I called the agent said all paper work is in order and I shouldve gotten the money but she does not know what is the hold up and that she will call me back but never did. Please help.<br> <br> Kind regards,<br> Norah Lamont <div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by Hellopeter.com)</em></div>