JM
Jackson M

1 reviews | Active since Aug 2017

11 Aug 2017, 17:22

Refund from FNB housing loan

<p>Good day</p> <p> </p> <p>I settled my homeloan at FNB in May 2017 but the settlemnet amoun twent off twice. FNB was able to trace the amount paid twice nad since then I have being struggle to get my refund for months.</p> <p> </p> <p>They have being sending me from pillar to post, the branch in question is Thabong Shopping complex in Sebokeng.</p> <p> </p> <p>I an sick and tired of being treated like a crazy person, beingasked the same questions everytime i visit the branch. </p> <p> </p> <p>can you kinldy help please!</p> <p> </p> <p>Regards</p> <p> </p> <p>LJ Msimanga</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2017, 10:20
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

JM
Jackson M's update14 Aug 2017, 08:09
Reviewer Update

Good day

ID number ********** 513080