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wilma L

1 reviews | Active since Sept 2024

21 Oct 2024, 14:24

REFUND FROM FIRST NATIONAL BANK

on the19th September 2024 I logged a ***** case with my bank (Standard Bank) and the person who committed the ***** banks with First National Bank . on the 27th September i was advised that moneys will be refunded within 10 - 15 days . On Friday 18th a representative from Standard bank requested the SAPS case number which i have sent . it is the 21st October and I have still not received my refund. Why does FNB have to take so long to investigate a case if all information was given to them. SAPS investigated the case in 2 days and gave me feedback

I feel its unfair for banking institutions to delay in paying back , this money is obiviously gaining interest or someone at FNB is not doing what they are suppose to do

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Replies (2)
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wilma L's update21 Oct 2024, 15:18
Reviewer Update
Kindly advise when the department eill respond thisbis totally unacceptable for monies taking so long to be paid back
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wilma L's update22 Oct 2024, 11:57
Reviewer Update
I have tried calling FNB ***** line since this morning and to no avail is my call being dealt with I urgently need someone from FNB to call me on ***.

The refund has still not happened from FNB to my Standard Bank Account. The consultant at Standard bank has escalated the matter and has still not received a response

This is unacceptable, for a refund to take so long i require the funds by 12pm today failing which i go on social media platform and exploit FNB