Refund from ebucks shop

This is my second complaint regarding the same product that I purchased from the EBucks shop. I am trying hopelessly to get a refund for a returned item to the eBucks shop. I have gone through to FNB'S secure chat to query my refund. I had a call from a consultant at the eBucks shop, asking if the product had been picked up. I advised that it was picked up last Tuesday already. I also phoned eBucks to query my refund and was told that I can't go through to the ebucks shop and the consultant advised that she would provide feedback yesterday, but I am still waiting. The consultant advised that a refund takes between 3 to 5 days. Its now day the 7th business day.I WOULD LIKE MY R539 REFUND AS ADVISED. Unacceptable service from FNB once again.