ZM
Zola M
1 reviews | Active since Sept 2021
24 Nov 2021, 10:17
REFUND FOR ERROR PAYMENT
Good day
Below is the email i sent to ***, the person who is IN charge of this refund or reversal of funds.
I trust that you are well. I'm contacting you regarding the payment I made to a Glenhavier school account by error, on 11 November. I did a recall with my bank but the said I need to contact the school.
The school advised that you already contacted them and they gave a go ahead for the money to be reversed to my account. This email is to follow up, because the funds are not reflecting in my account yet.
Regards
Zola Mshumpela
***
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Replies (2)ZM
Zola M's updateReviewer Update
24 Nov 2021, 11:30Good day
The payment was made from Nedbank *** to FNB ***
On 19 November 2021
I contacted my bank immediately after notice the error I contacted my bank and they advised that I do a recall..
After submitting it they got back to me saying I must contact the person I paid since it's a instant payment. I contacted the Glenhavier school and the said they were contacted by Cleopatra Lesetedi and they have her a go ahead to reverse money to my Nedbank.
Up until this day money has not been paid to my account. I was sent an email by Cleopatra saying that they are investigating the matter. So I asked what's there to investigate when they had a go ahead with ybr scholl, because the scholl can see that the money was not for them.
And she has not said anything since.
The payment was made from Nedbank *** to FNB ***
On 19 November 2021
I contacted my bank immediately after notice the error I contacted my bank and they advised that I do a recall..
After submitting it they got back to me saying I must contact the person I paid since it's a instant payment. I contacted the Glenhavier school and the said they were contacted by Cleopatra Lesetedi and they have her a go ahead to reverse money to my Nedbank.
Up until this day money has not been paid to my account. I was sent an email by Cleopatra saying that they are investigating the matter. So I asked what's there to investigate when they had a go ahead with ybr scholl, because the scholl can see that the money was not for them.
And she has not said anything since.
ZM
Zola M's update24 Nov 2021, 11:30
Reviewer Update
Good day
The payment was made from Nedbank *** to FNB ***
On 19 November 2021
I contacted my bank immediately after notice the error I contacted my bank and they advised that I do a recall..
After submitting it they got back to me saying I must contact the person I paid since it's a instant payment. I contacted the Glenhavier school and the said they were contacted by Cleopatra Lesetedi and they have her a go ahead to reverse money to my Nedbank.
Up until this day money has not been paid to my account. I was sent an email by Cleopatra saying that they are investigating the matter. So I asked what's there to investigate when they had a go ahead with ybr scholl, because the scholl can see that the money was not for them.
And she has not said anything since.
The payment was made from Nedbank *** to FNB ***
On 19 November 2021
I contacted my bank immediately after notice the error I contacted my bank and they advised that I do a recall..
After submitting it they got back to me saying I must contact the person I paid since it's a instant payment. I contacted the Glenhavier school and the said they were contacted by Cleopatra Lesetedi and they have her a go ahead to reverse money to my Nedbank.
Up until this day money has not been paid to my account. I was sent an email by Cleopatra saying that they are investigating the matter. So I asked what's there to investigate when they had a go ahead with ybr scholl, because the scholl can see that the money was not for them.
And she has not said anything since.
ZM
Zola M's updateReviewer Update
24 Nov 2021, 12:22Good day
I already communicated with Nedbank and i did a recall of funds , they said they tried to reverse it by FNB refused, they advised me to contact the school, the school informed me that they were contacted by FNB, and they told FNB reverse the money .
Why now do i need to contact my my bank again . whereas as FNB is the one whos refusing to send back the money to my account.
I already communicated with Nedbank and i did a recall of funds , they said they tried to reverse it by FNB refused, they advised me to contact the school, the school informed me that they were contacted by FNB, and they told FNB reverse the money .
Why now do i need to contact my my bank again . whereas as FNB is the one whos refusing to send back the money to my account.
ZM
Zola M's update24 Nov 2021, 12:22
Reviewer Update
Good day
I already communicated with Nedbank and i did a recall of funds , they said they tried to reverse it by FNB refused, they advised me to contact the school, the school informed me that they were contacted by FNB, and they told FNB reverse the money .
Why now do i need to contact my my bank again . whereas as FNB is the one whos refusing to send back the money to my account.
I already communicated with Nedbank and i did a recall of funds , they said they tried to reverse it by FNB refused, they advised me to contact the school, the school informed me that they were contacted by FNB, and they told FNB reverse the money .
Why now do i need to contact my my bank again . whereas as FNB is the one whos refusing to send back the money to my account.