Refund for car license renual

Good day

I paid my car disk with fnb licensing department in October 2020 but they couldn't process it as it was blocked. I paid it myself and called them to cancel and they said I must send them proof and I did. Sandile advised that he will request that they refund me.

I sent Sandile@carlicence email to follow up and he advised he followed up in November and manager will call me. No one called. I called their office they advised that they will follow up with payment.

On the 7 December I received this msg

Your refund has been processed. Please expect it to reflect between 1-3 business days. Take Care. Rgds FNBNav

No payment was received. I called many times was promised they are following up with payment but no update or feedback. I am the one doing the follow up.

I did the follow up via chat.carlicence.co.za spoke to Edward Mark he advised that he forwarded to manager someone will contact me that was on the 3rd January no feedback. I called the office no but there was no answer. On the 6th January sent email to help desk got response from Sekhabi he advised that they have escalated it and I will be updated till now nothing.

The service I have received from FNB is pathetic I have been banking with them for years but with this I'm moving my accounts with them. I need this to be sorted out SAP I have been very patient enough.

Regards Sanelisiwe