1 reviews | Active since Mar 2011
Refund for cancelled credit protection plan
I cancelled a credit card in May and I immediately called in to cancel the Debt Protection Plan that was linked to the card. However I noticed that an amount of R95 something is still being debited off my account since June. I called in to report this, I was told that the plan was cancelled and I was asked to send bank statements/transaction history reflecting these deductions and I will be refunded. I sent the documents to ********** almost 2 weeks ago and I haven't had any response.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)