Refund

Again I've been put from pillar to post with FNB. This seems to be FNB fashion of delaying issues. I have out all the proof of the transaction that took place for this query on the 17 of February. I received an SMS today on the 18 of February that my query of now reference no ***NF has been processed at 16:15 and I have to wait for another 24- 48 hour again for this to be resolved my money. I called them and I spoke to a rude consulted by name of Nthabiseng and she says the matter just came in an hour ago for them investigate. Its another time for me to get help from them. I've been with FNB since August 2021 but I regret coming in their office to open an account. Its like I have to answer to all the transactions taking place in my account. The incompetency is on another Level. I just need my refund from Shein online store that was put in my account. Then I want to leave this bank and go to another one. People should stop dealing with FNB. They will withhold the funds and refunds that are being transferred to your account and tell you they don't know about it. I guess i have to wait another 48hrs since today is Friday, just to get answers about my money. The hard earned money.

By the reviews I see by clients its clear FNB has a huge problem in customer service. The bank must be closed down. This is the worse service I have come across. I regret coming here. More clients have the similar complaint to mine. I did the refunds transactions before from Shein online with Standard bank and Nedbank and I never had issues, but with FNB its a huge problem.

The query is vusimuzi Mkhwa****