1 reviews | Active since Apr 2017
Refund delay
I assisted my aunt in requesting a debit order dispute on 26 May 2018 and was informed that it takes 2 months for the pay out to be done , Friday 10 August 2018 there was finally a message that she will have the refund WITHIN 5 days, its Friday already, which is day 6 already, you are stressing her out
Good Day Renthia Makhoe,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Renthia Makhoe,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***