1 reviews | Active since Apr 2012
Refund delay
<p>I am so appalled at the service fnb has given these past ,few years but if this isnt resolved, im moving business. I called fnb on the 12th of oct, as fnb had double debited me on my personal loan payment arrangements, i agreed for them to take 1100 per month and they took an additional 470 excluding monthly bank charges, inwhch they promised to refund 24-48 hours, as per Agent Nosipos response to my call. I type this 7days later and still no money is in. This worrying as i have no taxi fare, as i expected to use it, and yet there isnt any response or explanation., and this isnt the first time iv be wronged by this bank, im disgusted! </p>
I would like a sincere apology my money back and compensation as this isnt the first event it has happened and bd i have been inconvenienced, and i have bank statements to prove it, please do help Peter!
I would like a sincere apology my money back and compensation as this isnt the first event it has happened and bd i have been inconvenienced, and i have bank statements to prove it, please do help Peter!
Good Day Ms Makhubu,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Ms Makhubu,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Not such a good day for me
yet again been double debited, and this time its an amount of 677.41 rands, and Agent Mapule said it would go through in 48 hours, but i write this to u 72hours later and nothing. I am appaulled and disgusted by your constant empty promises, i want my money back asap, as that money was for transportation, and you are now messing with my bread and butter. I tried giving you a chance to redeem yourselves as a company, but look where it got me!
Not such a good day for me
yet again been double debited, and this time its an amount of 677.41 rands, and Agent Mapule said it would go through in 48 hours, but i write this to u 72hours later and nothing. I am appaulled and disgusted by your constant empty promises, i want my money back asap, as that money was for transportation, and you are now messing with my bread and butter. I tried giving you a chance to redeem yourselves as a company, but look where it got me!