Refund declined and no feedback ever given

Money was withdrawn from account,I inserted my card and entered my pin but nothing was coming out.Received messages while I was still by the ATM to say a thousand had been withdrawn out of my account.received a call from FNB saying they suspect a case of *****,and I confirmed that it was *****.there was a purchase that was also made at Gallagher while I was still standing there.no one ever came back to me to give me feedback of the update,when I call them today to find out about the status that's when they tell me that the case was declined,why wait for me to ask after 2 months?and how was I supposed to know that the ATM had been set so that when I insert my card it would not come ou