Refund and ********* practices

Worst service ever, my funeral policy was supposed to have lapsed after 5months consecutively unpaid premiums on my easy account, however FNB failed to have it lapsed and double debited me R228 twice on the 26th September. When I say I need this money reversed as the policy was not supposed to be active I am given the run around. I even spoke to a supervisor and was told to wait 48 hrs and still nothing. Fnb funeral cover is not something one can rely on especially how they treat me. It's not about the value but the principal the cover was to have lapsed. I need my refund asap. I expected way better service than and treatment than this.