JESO
Jacques En Sanet Oosthuizen
1 reviews | Active since Aug 2018
11 Apr 2019, 08:28
Refund and paid up letter
Refund and paid up letter Account number is : ********** 075923
Upon receipt of my settlement letter for the outstanding balance on my FNB Loan account, I've settled this account on the 30th March and sent them the proof of payment.
When I visited the FNB branch the next day, I spoken to them telephonically requesting a paid up letter from them confirming that the account has been settled and close. They've advised me that they need to refund me as the amount I've paid was more than the settlement amount.
Up to know I'm still waiting for this refund and the paid up letter. Why is taking so long to finalise this?
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Replies (2)
FNB (First National Bank)'s replyOfficial
11 Apr 2019, 10:21Good day Jacques,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply11 Apr 2019, 10:21
Official
Good day Jacques,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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JESO
Jacques En Sanet Oosthuizen's updateReviewer Update
17 Apr 2019, 12:09I have received a call after i posted this review and the funds due to me has been paid but still i am waiting for the letter that states that my account has been paid up and closed. How long must i still wait for that letter. This is unacceptable. Debt review centre from FNB is useless.
JESO
Jacques En Sanet Oosthuizen's update17 Apr 2019, 12:09
Reviewer Update
I have received a call after i posted this review and the funds due to me has been paid but still i am waiting for the letter that states that my account has been paid up and closed. How long must i still wait for that letter. This is unacceptable. Debt review centre from FNB is useless.