TM
Tanya M

1 reviews | Active since Jul 2012

07 Apr 2015, 14:30

Refund

I put on a complain last week and was called but could not answer as iam at work.But nodoby never called me back again.I called the call centre again and was told of the death certificate and copy of my id no more my bank statement.<br> was told when i took out this policy if iam not happy within 30 days i can cancel,so all i want is to remove my aunt from this policy and that money even if it little to be refunded to my account. Iam not sending all this documents as iam not making a claim iam still within the 30 days what is it so hard.I cancelled the one before cause of all this drama FNB gives a person.PLEASE SORT THIS OUT I REALLY DONT NEED THIS NOT NOW.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 15:23
Official
Hello Glenzitos,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)