REFUND

I took out a policy last week Monday but the Tuesday my aunt passed away that was on the policy,i called in on Monday regarding this as i want her removed they told me i must send death certificate and bank statement.Iam not making a claim just want the amount that was debited for my aunt to be refunded bank to my account as she gone.iam not going to send all that documents as its not a claim.please assist to refund this money back to my account.