Refund

So in July I spoke to this guy Victor, who assisted on reducing my premiums. Two months down the line FNB triple debits me which is on a Friday. I call on Saturday and I'm told they do not work, I call on Monday morning and I speak to Paul Landman who sees the error and advises he will ask victor to call me which he hasn't done till date. When I called yesterday I was told there is a refund done which victor needs to release and till date I'm still waiting. Imagine if I was reporting a ****** vehicle is this the service I will receive. I've been so patient and not even one person has given me some good service.