1 reviews | Active since Jul 2019
REFUND
THIS GOES BACK FROM APRIL 2019 AND NOW 30 JULY -REFUND PROCESS
FNB takes upto 30 days to process payment of overdue account every time i call the call centre i get sent to pillar to post- talk about customers. Charlene Antoni the manager cant process the the funds - unacceptable customer service - Vaughan in the keeps updating they system
the account was settled in april 2019 and they only notified me in July that i have over paid and my money is in FNB getting interest for they benefit when you dont pay them they call you 20 times in order for you to make paymnet but when wheels are turned they say nothing i might not have millions in my account but will customer but am treated like dirt cause am at the bottom of the foodchain
CAN I PLEASE HAVE MY CENTS BACK REFUNDED IN TO MY FNB ACCOUNT WITH NO DELAY AND UPDATING OF SYSTEM
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints team