Refund
App**** for a loan with fnb and i told the agent i get paid on the last day of the month agent decided to schedule a debit for the 15th i called again and asked them to change the date to last day of the month and asked thr agent if there'll be any debit requests sent to my account the answer was no,31st of may i was double debited and there was a debit request sent to my account on the 15th I've called them again to refund me and they are telling me it will take 7 days to get my money back, i have a failed debit already they've charged me for it..I cannot wait that long i have important things to do and its urgent.
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Replies (2)
FNB (First National Bank)'s replyOfficial
05 Jun 2019, 12:07Good day Sphumelele Nozaza
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Jun 2019, 12:07
Official
Good day Sphumelele Nozaza
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
's updateReviewer Update
06 Jun 2019, 08:50Is it possible i call the bank to reverse that debit because this refund process is taking long and i need that money today!
's update06 Jun 2019, 08:50
Reviewer Update
Is it possible i call the bank to reverse that debit because this refund process is taking long and i need that money today!