FR
Frans R
1 reviews | Active since Jul 2011
20 May 2019, 07:07
Refund
Its been 7 days no refund see prev complaints merchant confirmed
Helpful (0)
Replies (7)0
Replies (7)
FNB (First National Bank)'s replyOfficial
20 May 2019, 08:48Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***
Regards, Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply20 May 2019, 08:48
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***
Regards, Hello Peter Complaints Team
***
Best regards,
FR
Frans R's updateReviewer Update
20 May 2019, 12:16How long is this going to take ?
FR
Frans R's update20 May 2019, 12:16
Reviewer Update
How long is this going to take ?
FR
Frans R's updateReviewer Update
20 May 2019, 13:367 days becomes 15
We note as per your previous complaint the merchant confirmed the refund on the 7th of May 2019, please be advised the bank can only do “credit not processed” chargeback after 15 days from the date the merchant confirmed the refund as per Visa requirement, the bank can only lodge a dispute for the transaction on the Friday the 24th of May, should the bank attempted to do a chargeback prior to the 15 days the chargeback will be declined and the case lost on a technical matter.
Kindly forward an original email received from the merchant showing the date the email was sent as we will require the email for us to lodge a dispute.
Please kindly accept our sincere apologies for inconvenience ca
We note as per your previous complaint the merchant confirmed the refund on the 7th of May 2019, please be advised the bank can only do “credit not processed” chargeback after 15 days from the date the merchant confirmed the refund as per Visa requirement, the bank can only lodge a dispute for the transaction on the Friday the 24th of May, should the bank attempted to do a chargeback prior to the 15 days the chargeback will be declined and the case lost on a technical matter.
Kindly forward an original email received from the merchant showing the date the email was sent as we will require the email for us to lodge a dispute.
Please kindly accept our sincere apologies for inconvenience ca
FR
Frans R's update20 May 2019, 13:36
Reviewer Update
7 days becomes 15
We note as per your previous complaint the merchant confirmed the refund on the 7th of May 2019, please be advised the bank can only do “credit not processed” chargeback after 15 days from the date the merchant confirmed the refund as per Visa requirement, the bank can only lodge a dispute for the transaction on the Friday the 24th of May, should the bank attempted to do a chargeback prior to the 15 days the chargeback will be declined and the case lost on a technical matter.
Kindly forward an original email received from the merchant showing the date the email was sent as we will require the email for us to lodge a dispute.
Please kindly accept our sincere apologies for inconvenience ca
We note as per your previous complaint the merchant confirmed the refund on the 7th of May 2019, please be advised the bank can only do “credit not processed” chargeback after 15 days from the date the merchant confirmed the refund as per Visa requirement, the bank can only lodge a dispute for the transaction on the Friday the 24th of May, should the bank attempted to do a chargeback prior to the 15 days the chargeback will be declined and the case lost on a technical matter.
Kindly forward an original email received from the merchant showing the date the email was sent as we will require the email for us to lodge a dispute.
Please kindly accept our sincere apologies for inconvenience ca
FR
Frans R's updateReviewer Update
20 May 2019, 13:38Will the 15 days become 1 month ?
FR
Frans R's update20 May 2019, 13:38
Reviewer Update
Will the 15 days become 1 month ?
FR
Frans R's updateReviewer Update
20 May 2019, 14:40I'm trying to reply on a email of FNB but:
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
FR
Frans R's update20 May 2019, 14:40
Reviewer Update
I'm trying to reply on a email of FNB but:
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
FR
Frans R's updateReviewer Update
21 May 2019, 09:197 days became 15 only on the 24th after that it will be probably only end of June
FR
Frans R's update21 May 2019, 09:19
Reviewer Update
7 days became 15 only on the 24th after that it will be probably only end of June
FR
Frans R's updateReviewer Update
21 May 2019, 09:20I did send the original email as requested
FR
Frans R's update21 May 2019, 09:20
Reviewer Update
I did send the original email as requested