1 reviews | Active since May 2019
REFUND
This has to be the worst 8 business days of our lives... My fiance and myself called FNBs loan department on the 19/04/2019 in their Kenilworth branch as instructed by the branch consultants. They had taken funds from my partners account which the advisor said it would be returned in 5 business days excluding the Easter holiday. Fine we waited and this week Monday he calls again as nothing has been refunded till this point and the call center agent advises that it would be in as of yesterday and till this morning nothing has been refunded... Now mind you they have not communicated in any manner and today I am due to give birth and we still need to do some final baby shopping and FNB is still holding onto our money. This is really bad service
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)