REFUND

This is my 3rd time posting on this platform,FNB still hasnt recieved my query ,on friday the 18th of jan ,your consultant Sibongile Malewana said my money will be paid back in 48hours ,i stil havent recieved my money,today i sat on the phone for over an hour being transfered from one department to another ,your consultants are clueless,now im being told i must use the funds on my credit card because you want to charge me interest,i dont want your money,i want my money ,i paid a 1000 on the 11th of jan towards my credit card and on the 14th of jan u debited my cheque account ,i called and waited for 4 days for funds to be reversed on the 17th funds were reversed R962,on the 18th you took that money again,when i called i was told its a system glitch i wil get my money in 48hours now im told to use funds from the credit card,FNB you are *******,you ***** from your customers,pay back my money