1 reviews | Active since Aug 2016
Refund
I settled my personal loan account number ********** 779808 on the 28/09/2017. A debt order amounting R1132.65 also went through on the 29/09/2017. This means i over paid the settlement amount by over R1132.65. On the very same day(29/09/2017) i phoned the loans department but i got no solution to the problem. All i need is a refund.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Loans Department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Best regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Loans Department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Best regards,