FR
Frans R
1 reviews | Active since Jul 2011
14 May 2019, 13:25
Refund 1ShoppingCart Processed ?
Has the refund from 1ShoppingCart been processed its been 7 days
Helpful (0)
Replies (12)0
Replies (12)FR
Frans R's updateReviewer Update
14 May 2019, 13:41The card has been cancelled by me and destroyed Please see the answer from the Merchant Dear Mr Frans Roodt,
Dear Frans Roodt,
Thank you for contacting 1Shopping Cart.
Per your request, your 1ShoppingCart account has been closed, and a refund has been processed for $129.00 USD. Please allow up to 7 business days for your bank or credit card provider to apply the credit in their systems. We apologize for any inconvenience, and appreciate your patience with this request.
Sincerely,
The 1ShoppingCart Team
We refer to your recent inquiry regarding an expected refund from Web*1ShoppingCart.
We note the purchase was done using your card ending 6503, we are unable to detect any credit to this card, kindly confirm with the merchant how long does it take for them to clear the refund.
Please kindly accept our sincere apologies for inconvenience caused.
Regards
Risk Management
Complaints Resolution Team
Cheque and Debit Card *****
FR
Frans R's update14 May 2019, 13:41
Reviewer Update
The card has been cancelled by me and destroyed Please see the answer from the Merchant Dear Mr Frans Roodt,
Dear Frans Roodt,
Thank you for contacting 1Shopping Cart.
Per your request, your 1ShoppingCart account has been closed, and a refund has been processed for $129.00 USD. Please allow up to 7 business days for your bank or credit card provider to apply the credit in their systems. We apologize for any inconvenience, and appreciate your patience with this request.
Sincerely,
The 1ShoppingCart Team
We refer to your recent inquiry regarding an expected refund from Web*1ShoppingCart.
We note the purchase was done using your card ending 6503, we are unable to detect any credit to this card, kindly confirm with the merchant how long does it take for them to clear the refund.
Please kindly accept our sincere apologies for inconvenience caused.
Regards
Risk Management
Complaints Resolution Team
Cheque and Debit Card *****
FR
Frans R's updateReviewer Update
14 May 2019, 13:42Dear Frans Roodt,
Thank you for contacting 1Shopping Cart.
Per your request, your 1ShoppingCart account has been closed, and a refund has been processed for $129.00 USD. Please allow up to 7 business days for your bank or credit card provider to apply the credit in their systems. We apologize for any inconvenience, and appreciate your patience with this request.
Sincerely,
The 1ShoppingCart Team
FR
Frans R's update14 May 2019, 13:42
Reviewer Update
Dear Frans Roodt,
Thank you for contacting 1Shopping Cart.
Per your request, your 1ShoppingCart account has been closed, and a refund has been processed for $129.00 USD. Please allow up to 7 business days for your bank or credit card provider to apply the credit in their systems. We apologize for any inconvenience, and appreciate your patience with this request.
Sincerely,
The 1ShoppingCart Team
FR
Frans R's updateReviewer Update
14 May 2019, 13:42Its been 7 days
FR
Frans R's update14 May 2019, 13:42
Reviewer Update
Its been 7 days
FR
Frans R's updateReviewer Update
14 May 2019, 20:42I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's update14 May 2019, 20:42
Reviewer Update
I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's updateReviewer Update
14 May 2019, 20:42I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's update14 May 2019, 20:42
Reviewer Update
I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's updateReviewer Update
14 May 2019, 20:42I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's update14 May 2019, 20:42
Reviewer Update
I loged a ***** case about this FNB already has all the information in short 1 ShoppingCart deducted R 1904 from my account with the account closed on the 12th but on the 27th they deducted R 1904 from my account i managed to get a "reply allow up to 7 business days for your bank or credit card provider to apply the credit in their systems." like above please see my first Hellopeter complaint Named *****
FR
Frans R's updateReviewer Update
16 May 2019, 07:58As you can see refund arranged with 1ShoppingCart please check why its not been proccessed
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
FR
Frans R's update16 May 2019, 07:58
Reviewer Update
As you can see refund arranged with 1ShoppingCart please check why its not been proccessed
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
Dear Frans Roodt,
Thank you for contacting technical support.
I am sorry to hear of any confusion. We are more than happy to help you out with your request. We have issued your refund on our side. When a refund is created in our system, it can take up to two days before it is issued. Once it is issued, it will take 5-7 days for your bank to accept the refund. At this point, We have done everything we can on our side, you would need to contact your bank to see why they refund has not been submitted. I also see that you have opened multiple tickets asking the same question. i will close those tickets and keep the replies to this ticket number. We apologize for any inconvenience this might have caused.
If you have any other questions please visit our comprehensive support section at https://knowledge.web.com/ or contact our Support Center and refer to ticket ***5 and a specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
If you have any renewal needs, please reply to this ticket or chat with us at http://ts.chatwithsupport.net
Mike E
FR
Frans R's updateReviewer Update
17 May 2019, 07:41No refund after 7 days 1ShoppingCart confirmed refund
FR
Frans R's update17 May 2019, 07:41
Reviewer Update
No refund after 7 days 1ShoppingCart confirmed refund
FR
Frans R's updateReviewer Update
17 May 2019, 07:42Im referring to: it will take 5-7 days for your bank to accept the refund.
FR
Frans R's update17 May 2019, 07:42
Reviewer Update
Im referring to: it will take 5-7 days for your bank to accept the refund.
FR
Frans R's updateReviewer Update
20 May 2019, 12:18How long is this going to take ?
FR
Frans R's update20 May 2019, 12:18
Reviewer Update
How long is this going to take ?
FR
Frans R's updateReviewer Update
20 May 2019, 14:42I'm trying to reply to FNB with the requested documents but:
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
FR
Frans R's update20 May 2019, 14:42
Reviewer Update
I'm trying to reply to FNB with the requested documents but:
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
Recipient inbox full
Your message couldn't be delivered to ***. Their inbox is full, or it's getting too much mail right now.
FR
Frans R's updateReviewer Update
21 May 2019, 09:407 days extended to 15
FR
Frans R's update21 May 2019, 09:40
Reviewer Update
7 days extended to 15