Refund

I made a purchase that I cancelled immediately with Ebucks on the 30 January. I have since been waiting for my refund to reflect in my credit card. I have called numerous times and I keep getting stories and no action on this. I don't see what the delay is. I am terribly disappointed for this and actually wish that I never got ebucks. There is utter lack of competence in this department and the correspondence is putrid towards clients. Why do I have to call a hundred times for my own money? When I paid for the voucher they money was taken immediately from my account, so why does it take you 2 weeks to refund this since FNB is a bank and I used an FNB card. Terrible service. Utter disappointment.