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Replies (3)
FNB (First National Bank)'s replyOfficial
04 Feb 2020, 12:13Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Feb 2020, 12:13
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
EM
Elisa M's updateReviewer Update
06 Feb 2020, 10:15My issue is still not resolved, I am not sure if it is because of obvious incompetency in FNB credit card department or they are just tsotsi's
EM
Elisa M's update06 Feb 2020, 10:15
Reviewer Update
My issue is still not resolved, I am not sure if it is because of obvious incompetency in FNB credit card department or they are just tsotsi's
EM
Elisa M's updateReviewer Update
11 Feb 2020, 13:44I feel so defeated! I have been calling FNB credit card call centre since the 31 January to rectify the mistake from their side I keep on getting empty promises. Yesterday I called and spoke to Sibongile who said she doesn't know when my money will be refunded, today I called and spoke to Barbara who said she doesn't know why Bridget reversed a quarter of the money that is due to me, I feel so helpless FNB, clearly I'm am not valued as your client. I don't know what else to do
EM
Elisa M's update11 Feb 2020, 13:44
Reviewer Update
I feel so defeated! I have been calling FNB credit card call centre since the 31 January to rectify the mistake from their side I keep on getting empty promises. Yesterday I called and spoke to Sibongile who said she doesn't know when my money will be refunded, today I called and spoke to Barbara who said she doesn't know why Bridget reversed a quarter of the money that is due to me, I feel so helpless FNB, clearly I'm am not valued as your client. I don't know what else to do