Refilwe Mampe you are negatively impacting FNB's image

My husband Pierre Snyman instructed his banker Refilwe Mampe to release a forex payment (his salary) timeously before month end. She never acted on this and this resulted to all his debit orders being returned. I personally sent her 5 mails this week and not one was responded to. Now he is being told that he needs to sort out the returned debit orders himself even though he is abroad. Is this a great client experience? This is absurd as its Refilwe's total incompetence that resulted in this. Not to mention her disrespect to even answer a mail. We need: * An apology from Refilwe. * The debit orders to be sorted out and the new date to be the 5th of the month. A standing instruction on a monthly basis that the Forex payment is cleared without delay. * All communication to be in writing and not via phone. * A new Banker to be allocated to Pierre.

So let's see if we now get a reply.