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Hi

I have a huge problem and don’t seem to be getting anywhere with FNB It’s always excuses and miscommunication on a continuous basis.

I have purchased a TV from FNB on black Friday at a good price. The unit was damaged and my wife had called in to advise FNB. The personal advised that they have stock and will send a replacement unit.

We have then never received contact and the unit was not picked up nor was I replaced.

I had started to contacted fnb and sent emails about this issue. I received a call last Thursday and was entirely upset as this call was in reference to my email and clearly it was not read. I did tell the Preven Kannie to go and read my email as I am not accepting out of stock as a valid reason and if it was not in his control then he needs to escalate it.

My issue is that FNB needs to compensate me, I don’t want the TV for free but rather get me an alternate and the price I paid. The financial impact needs to remain the same on my side. If it’s the same unit it would be great, if its better it would extremely great but don’t call me with no resolution.

If FNB supplier does not have stock, they need to source it from another supplier. It impossible that the is no stock in the world.

Following my interaction with Preven, I called Fnb again as I did not get feedback from Preven, After my call, Charl Vanwyngaardt gave me a call, he was understanding of the whole issue. I did explain to him the way I felt and told him that FNB had a 55inch TV advertised on the site, can he not give me that instead, I purchased the 55inchCurve. His closing statement was he will need to check the cost and will get back to me, I think he said same day. HE DIDN’T CALL.

I called in today to fnb digital planet and they said they will escalate this again. NB: I have been calling fnb digital planet as they have been very efficient. I get a call from Preven Kannie, he called to say that Charl, his manager, (whom was supposed to give me a call) asked him to contact me and say that he listened to all calls and FNB never say they have stock. I was in disbelief, Is that the what you are basing this query on? Based on that he has to cancel the order and cannot assist further!! He further advised that Charl is on leave as of today, how convenient is that. My kids are at home with no TV over the holidays while Charl has did his part and is off on leave, HOW EFFICIENT. Clear Preven was just taking an instruction and I could not say anything to him, I rest my case.

Please can I ask you to escalate this to senior management. Im not a person to go viral and tarnish the FNB branch when I have a very good record and been banking for years. Premier/Plat holder at FNB. The damaged unit has not been picked up and I do pray that I am not debited for this.

Awaiting feedback on this.