NC
Ntombizozuko C
1 reviews | Active since Jul 2018
24 Jan 2019, 09:30
ReferenceRj***~1 still waiting for assistance
I have been battling with the same query since begging of November last year as a result Personal loans department took money that was meant to settle homeloan account by my ex husband and I have told their to ask them to return this money and they said I must send a statement and write a request for refund which I did on the 5th of December 2018 without any feedback . Hunadi the lady handling this complaint by FNB lawyers said in December they are on leave and I have told them to look in this matter every time they call me for my arrangement on repayment of my loan which they call me daily to arrange.
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FNB (First National Bank)'s replyOfficial
24 Jan 2019, 10:56 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply24 Jan 2019, 10:56
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one