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Ana O

1 reviews | Active since Feb 2017

22 Jan 2018, 22:10

Reference*** Brooks & Luyt - NOT MY CREDIT CARD

This is the second time I am being harassed by FNB debt collectors for a Premier credit card account. It is extremely annoying to constantly receive telephone calls & SMS messages. This is NOT my account, kindly ask Brooks & Luyt Attorneys to stop contacting me.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2018, 10:22
Official

Hello ana-de-oliveira ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AO
Ana O's update06 Mar 2018, 21:48
Reviewer Update
Brooks & Luyt Attorneys have disregarded FNB's instruction to stop harassing me about a Premier credit card that does not belong to me. The telephone calls regarding a legal matter on a credit card in arrears have resumed. The debt collectors telephone daily, it is extremely irritating. Kindly ensure they stop their harassing calls. I have no desire to liaise with the attorneys since it is NOT my credit card account, neither do I want my personal details discussed with them. FNB is their client and as such, I trust this matter will be resolved by FNB for good.
FNB (First National Bank)
FNB (First National Bank)'s reply07 Mar 2018, 09:23
Official

Good Day

Thank you for your posting,

Kindly be advised that FNB has instructed Brooks not to contact you.

It is advisable for you to take it up with them directly.

You may contact them on You may the following contact number ***

Regards,