Reference numbers with no feedback EVER!!!!

I have sent over 20 emails with this issue now and it's getting frustrating. The staff will call you and offer MOMENTARY help but never resolve the issue.

My overdraft was handed over to Hammond Pole Majola attorneys (pathetic debt collecting service by far). They handed over my issue to a "senior" manager (Theunis Botha) who only responded to a few emails then chose to ignore the rest. The FNB employee Ms Whitten was helpful in the beginning but chose to ignore my next emails.

I have a R500 that either FNB or HPM decided to chow and on top I get more *****ed by accumulating more interest than I would have had they allocated my funds.

Please explain yourselves FNB, I can't be dealing with an issue from December 2017. It is actually even funny how I write a positive review about your other debt collectors (Groenewald and Lubbe) who have been nothing but professional and milestones ahead of this pathetic HPM who even the switchboard operator needs extensive training on talking to clients (pathetic ill mannered call center agents) and now my payment to them has miraculously been reversed when I did no such thing.

Are you as FNB in the business of *****ing people over? If by now no one takes this simple matter seriously, I will be escalating it. I do not want to see nywe nywe reference number is this, I want this nonsense sorted and if possible **** all relations to the useless HPM. IT IS A R500 AMOUNT, HOW DIFFICULT IS THIS??????? It is funds allocation, not triple integration, how difficult is this???

How in g's name did I bank with you guys for over 12 years???? The worst