Reference numbers but no assistance

Today will be the third request logged on Hello Peter and multiple additional requests via e-mail and calls to no avail. It is the same standard response received every time a request is log. A consultant will call you within 24 to 48 hours, but of course this never happened. It is sad to think that we as the public thought that we can trust you with our money but for everyone out there my advice would be think twice. FNB is the most *********** and untrustworthily bank ever. It has been now months that I have requested for Settlement quotes and statement to no avail, all that they are goo out is handing out complaint reference numbers that counts for nothing. I can be you the response again will be a new reference number with the same message we will get back to you in 24 to 48 hours, but then again they did not say which year, maybe that is the problem