1 reviews | Active since May 2012
REFERENCE NUMBER FOR A COMPLAIN " CRM:*** "
I OPENED FNB BANK ACCOUNT OVER 18 YEARS AGO. I HAVE BEEN WITH THEM SINCE THEN. SINCE LAST YEAR I HAVE BEEN SENDING MY REQUEST AND INQUIRIES TO THEM IN ONE OF THEIR STATEMENTS THEY SAY " Get 24/7 access to a team of bankers and enjoy rewards that will make a difference in your life." WHICH SINCE LAST YEAR I HAVE NEVER SEEN THAT HAPPENS TO ME I ALWAYS GET REFERENCE NUMBER WHEN I LOG A QUIRY BUT NOBODY HAS EVER CAME BACK TO ME. I LOG A COMPLAIN LAST WEEK THIS IS THE REFERENCE NUMBER ( CRM: ********** ********** 3) TILL TODAY NO RESPOND. I AM SO DISAPPOINTED WITH THEM
Good day Jeffrey,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jeffrey,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)