Reference number ***

<p>Dear FNB</p> <p> </p> <p>I wrote a complaint on the 09/03/2017. It is now the 14th and i am yet to here from you. Below is the complaint that i sent to ********** to which i received a reference number, but you have not had the courtesy of contacting me. Perhaps hellopeter will be able to initiate a response.</p> <p> </p> <p>Dear FNB</p> <p> </p> <p>I have downgraded my accounts from Private to Premier and now to Gold. I am currently on the gold account packages to maximise my ebucks earnings and get value out of the product offerings. The reason I am writing to you is because of 2 reasons:</p> <p> </p> <p>1. The declining levels of service at FNB over recent months that I have been receiving.</p> <p>2. Being cheated out of reward levels and ebucks thus being cheated out of earnings.</p> <p> </p> <p>With regards to point 1, it seems that every time I call in for service, I get pushed from pillar to post, the general attitude of your staff seems to be negative and comes across as unhelpful. I am really irritated by this as I have always been a loyal client to FNB. This needs to be addressed urgently.</p> <p> </p> <p>With regards to point 2, I should be on reward level 5 over the last month or 2, but I am still on reward level 3, thus resulting in over R500 worth of ebucks being lost, this is unacceptable. From the calculations, I should have moved up reward levels based on the following:</p> <p> </p> <p>1. Have an FNB Gold Cheque Account - Reward Level Active</p> <p>2. Have an FNB Gold Credit Card Account - Reward Level Active</p> <p>3. Have an FNB Savings Pocket with a minimum of R5000 Rand balance - Achieved but Reward not Active</p> <p>4. Transact on the FNB App (One Transaction) - Reward Level Active</p> <p>5. Asset Finance - Achieved but Reward not Active</p> <p> </p> <p>When calling in, after speaking to many individuals, I have been advised that this needs to be investigated. The savings pocket was apparently not downgraded with my cheque account, This is not my faults and I should receive the benefit of the reward level backdated. The Vehicle finance has been added to my FNB Banking profile since January, and I am yet to be granted the reward level for this.</p> <p> </p> <p>As mentioned before, this is costing me financially as I am being cheated out of rewards due to me. Please can you rectify this and backdate my rewards that I should have earned. Thank you.</p> <p> </p>