1 reviews | Active since Feb 2017
Reference no : *** - S ***aza - FNB'S Delay in Reimbur*****t lead to further Charges
<p>Good day</p> <p>I am still waiting upon Ferrnaz (consultant handling my case) or her Manager Vallencia to give me Feedback with regards to my query about additional bank charges i have incurred due to delay on my reimbur*****t from FNB.</p> <p>I called Ferrnaz (consultant Handling my case) round about 10:00 in the morning to raise a query about the issue in hand and she promised to ask her Manager to call me back after the meeting she told me she was in.</p> <p>I doubt very much that she never even got a minute from the meeting to give me a call to clear things with regards to these charges as i made her manager very much aware that i still have more debit orders that will bounce if they urgently don't release or transfer reimbur*****t into my cheque account.</p> <p>Such did occur this morning, two debit orders bounced and i have been charged un-paid fees that i expect the bank to refund me as i made them aware of the situation and have that on record of FNB'S call recording system dated the 27/02/2017.</p> <p>These charges are in addition to the 5 charges are have already incurred due to 5 debit orders which bounced due to the same delay amount to R635.00 over the weekend.</p> <p>With the two new charges now i am sitting at R925.00 of bank fees.</p> <p>I am really of concerned whether FNB is aware that this delay will also affect my ITC scoring and dent my credit record with other creditors ?</p> <p>Regards</p>
Good day Mr. Cyanel
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Cyanel
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
