REF:A2-OH7T-8QV16I need my refund

FNB Cellular department is messing with me, I have been complaining abut the same thing since the 3rd of January 2020. I need my money back I bought airtime of R150 and never got it and Vodacom says FNB must resubmit the recharge request to the service provider. REF:A2-OH7T-8QV16I