[REF:***] EA Van Der Westhuizen

I have banked with FNB for nearly 20 years. I moved from Standard bank in 2005 and went across to FNB. I have never defaulted on one or any account in my entire business career. FNB miraculously decided to remove my facility without any notice and my so called private banker seems to think that an electronic email is a justifiable explanation that my facility was removed. ZERO personal service and I have been treated like a robot with the new fashioned automated systems that humanity seems to find acceptable. I am totally disgusted with this level of poor service. Why have a private banker when nothing is private and personal.