Ref***NF - still no feedback from FNB

Official business reply Good day Winzoe , Thank you for taking my call earlier. I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention. As per our telephonic conversation, a formal complaint has been logged and reference number ********** NF was issued. I have referred the matter to the relevant department who will provide feedback. Once again I do apologise for the inconvenience and frustration caused. Regards, Hello Peter Complaints Naomi Petersen ********** (option one)