*** FNB incompetency

For FNB South Africa one star is actually too much, they do not even deserve the point of a star. On 9 September 2026 money was paid into my account which was supposed to have been for my cheque account, however by accident this amount was paid ( App R8000) into one of my loan accounts. On 11 September 26 I contacted the collections department of the bank and a very help full gentleman assured me that this amount can be transferred from the loan to my cheque account and it would take approximately 5 - 7 working days for this transaction to reflect in my cheque account. On 18 September I contacted the bank again as the money was not reflecting in my cheque account, the lady who assisted me with this was nothing but to say utterly rude and not help full at all. She informed me that the first gentleman had to e-mail the request through to the correct department and could not do this online only. She told me she will escalate this issue immediately and I had to wait ANOTHER 5 - 7 working days. On 25 September I phoned collections again,the gentleman was help full BUT told me , he can see the escalation however; the previous two consultants was so *********** in their job that they did not ask me which /what account the payment was made from. Needles to say, by this time I was LIVID , I do not know about FNB employees; but I can CERTAINLY not lose R8000 on my monthly budget. I have been a FNB client for over 20 years and in the past two years this is not my first encounter with your ***********, unprofessional employees. I phoned complaints as well and surprise, surprise what was I told- it will take 5 working days to sort this matter out. I want this matter sorted out ASAP as I am in desperate need of that money. I do see that FNB's reviews are to say the least totally up to sh#t lately and I feel it's time to move to a more competent financial institution. I do think as well that Carte Blanche would be quite interested in the amount of unhappy customers and my social media page can reach family and friends fare and wide globally. Sort this and do justice to your name as you claim to be one of the best. Very dissatisfied customer Mr AD Arbuckle.