Ref.No. 1-KMJ343

I appl**** for he registration and business account from FNB online on 30/12/2015. They were suppose to respond within 24hrs how ever I had to wait almost 2 months. I went to FNB Vincent E.L to enquire about the delay on 12/02/2016 at 08:30. They called business banking band I spoke to Ms Yolanda Ndlamini. She confirmed my application though she claimed not to see my FICA documents whilst I aploaded them on the day of application. I emailed my current FICA docs to her and she confirmed. She promised to escalate my complaint and mark it urgent so as I must be contacted within 24hrs. That never happened. I went back to FNB Vincent and they called business banking again. I spoke to Ms Dlamini and she could not offer any explanation except to promise what she promise the last time. I rported this to FNB Vincent Branch Manager and he promise to lodge a complaint and revert back to me of which he never did. I only recieved an email from CPIC Documents claimimng not have received my valid proof address even though I aploaded a valid one first time and emailed again a valid one to Ms Dlamini. I emailed them again my valid FICA docs on 24/02/2016 at 15.01 and nothing has happen since.