Ref: ‪***‬NF (12-10-2022) - No feedback received

‪***‬NF logged on 12 October 2022.

I did say that I will not pay my Checque Account because it consist of debit order reversal charges of my two FNB personal loans which you should have deactivated when I sent you prove of my salary decrease when Covid started, and stated that I won't be able to pay my personal loans. Someone from your establishment called me after I came to this platform and said that you would look into it and give me feedback. I never received any feedback. I received a call from attorneys agian who wants to collect the debt of the Checque account from me. I said that I will not pay it and explained to them why. It's been more than 3 months that I'm waiting on feedback and no answer. You just handed the account over to attorneys to collect money from me which you as an institution are responsible for? You don't even bother to contact me and explain why you kept on debiting my account after I wrote to you with proof that I cannot pay the account untill further notice?

I've done what I was supposed to do. You clearly did not do what you were supposed to do, which was to deactivate the debit Order from my account. And when I called to have it deactivated, I was sent for Pontius to plate between personal loans and collections. No one could take responsibility of the debit Order which was still going of my account. Due to frustration I gave up. That debit Order should have been deactivated when you receive my mail in which I stated that I cannot pay the loans. I should not have to call for that.

The ignorance about my complaint here is very relevant to your ignorance towards me since Covid started. You don't care about your customers. You proved yourself over and over to me.

I'm off to the ombudsman.