1 reviews | Active since Nov 2017
Ref for the call: SI***
So I asked for FNB to contact me for the share trading account linked to my business account. At exactly 14:25 today they buzz me and immediately sent an SMS that you trying to get hold of me but I was not available. What nonsense is that? That call came through while I was busy on my phone then you immediately send me an SMS that you couldn’t get hold of me. Like ***? Heey lona, I work in a contact center environment and in the same industry and I know that stunt of avoiding calling clients. This is not the first time this happens in that division. Someone BETTER call me back or I will escalate this even further!!! La tinna maan!
Hello ***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello ***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)