Ref ***

I am up to my neck with FNB. I went to a branch this morning after waiting a month for my card to be delivered. Your consultant on the phone was rude and very unbecoming and did not even give me the help that I called for. She had no interest in why I was calling or what assistance I required and even went as far as cutting the call while I was still talking to her. The courier company I was put through didn't even have my correct details because fnb gave them the wrong contact details. This is frustrating and annoying and FNB doesn't even the decency as a business to follow up on complaints made. If you don't think your customers are worth your time and energy then close your doors. Stop using a payoff line that means absolutely nothing to you because you have absolutely NO INTEREST in helping anyone with anything. Your service is disgusting to say the least!!!!