JR
Joan R

1 reviews | Active since Jun 2015

24 Jun 2015, 15:16

***: New Application

Hi,<br> <br> As a Client of FNB I was always a proud ambassador of the Service I receive from FNB. i always experience that FNB are putting the Client first no matter their Background and Financial stand in live.<br> <br> However my view has over the last weeks dramatically changed. I recently decided to buy a vacant land in Strauisbaai. I did a quick validation online and received and received on the 8th June a personal mail from Philip Viviers (Home loans Sale) mail stating the documentation that needs to be completed and the relevant documents that needs to be attached. I completed the documentation and forward all relevant documentation to him by email on the 10th June. And received a read receipt on my mail.<br> <br> To date, neither Philip nor FNB Home loans have provided me with any feedback or rep**** on my mails with a status. I am now taking this as a sign that FNB see my application as too small for them to waste their time on.<br> <br> Thank you FNB for denying me the experience as a future first home owner , luckily there are other Banks!.<br> <br> Regards<br> <br> Joan le Roux

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jun 2015, 16:43
Official
Hello joanleroux,

Thank you for your posting, we apologize for the frustration this must have caused.

A formal complaint has been logged under the reference 709227 and escalated to our Premier Banking division whom will provide you with feedback.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)