*** - the bank with zero customer service

Extremely disappointing service - I have still not heard anything from FNB, except for a call from a lady by the name of Busi from the complaonts department. She advised that someone from the Wealth Shortfalls and Cancellation team will contact me by end of business day on the 19th November - still waiting! I also emailed the same division again, no response. Standard Bank, NedBank etc have divisions you can engage with reagarding their attached properties, yet FNB do not...it’s like looking for a needle on a hat stack! I left their Private Banking for the terrible level of service and notice that the lack of customer service filters through the entire organisation. Last option from all the banks - that is for sure! They have zero customer service - all I want to do is negotiate with them on a property I am on the process of buying and they are behaving like I am trying to schedule an appointment with the President - how pathetic.