Ref ***NF

Ref ********** NF Received a call from the Hellopeter call centre very promptly after submitting my initial complaint yesterday where I was advised my issue would be escalated to the Business Department, I received an email today asking me for the EXACT documents that were emailed to them on the 5th November, so my conclusion here is my application submitted on the 3rd November has been totally ignored and individuals working in that department are either too lazy to do their job or just ***********! I have re-sent the documents they were initially senf and HOORAY, message back advising that I should receive a response within 3 business days.