*** Silent Investigation

<p>On 21 April 2016 I phoned FNB Ewallet service because of what happened to my ewallet money that I never accessed. I then spoke to Iris at the call centre on the number that I was provided which is *** and she told me that I should wait for between 24 and 48 hours for someone to call me back. This convo should be recorded which means it can be confirmed that i was told that someone will call me with information. I then called again on 29 April and spoke to Valencia and she tells me that there was no note made as to my previous call and this enquiry will take about 20 days to investigate. I was obviously shocked because firstly, no one called me back and on my second call to the branch to be told that I will have to wait for 20 days which means someone will call me round about 29 May. Valencia then told me if I have an enquiry again, I should call and ask to speak to her. Then on 13 May I called to follow up and find out what is being done with these kind of investigations, and I spoke to Meliswa and the only thing she could tell me after apparently speaking to the investigating team, that I will have to wait until they phone me and that will be when they done with the investigation. So, someone send me ewallet money and I never accessed the money even though it shows on my online banking that the money was then send from me, but I never used my phone on that day to access the money or even send money from my phone. The only thing I do know is, that my ewallet was on R2,50. Then I've asked someone to send me R100 so that I can see what would happen and i immediately went to draw the money. So now I would like to know, how long does it take to tell me what has happened and how does the investigation not even involve me as my cellphone was in my possession at the time. What is FNB doing about this please.</p> <p> </p>