1 reviews | Active since Oct 2014
REF:*** ATM CASH NOT RECIEVED
<p>i lodged a query on the 3rd of october after i went to a ATM in Tembisa to withdraw cash and the ATM swalowed my card and i didnt recieve cash so i contated the premier desk as am a premier chaque account holder to get assistance and blog my card so they did that but as for the money it did go out of my account but i didnt recieve the cash. am very disapointed as the form i completed said it takes 5 days for me to get feed back but now its over a month any response this is shocking service </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)