ref *** FNB ARE ******* ON SAVINGS ACC

My problem has still not been addressed after having been treated like a ***** at the branch in alberton on the 17 June 2015. My childs entire savings account was brought to a nill balance after staff member changed the cell phone details to 3 different numbers where airtime was purchased once the account was to a nill balance the account was closed without me being contacted. FNB has wasted so much of my time in requesting Case numbers from police station of which they refuse to provide. And affidavits from myself. They prolonged the investigation and took about 5 - 6 days of my time in providing them with information. It is so clear that this was internal ***** WHY ARE YOU TAKING SO LONG TO GIVE BACK MY CHILDS SAVINGS. This is all her monies from household c****s and her birthday monies from friends and family. THERE HAS BEEN NO RESPONSE REGARDING THIS QUERY. CAN YOU BELIEVE IT THEY REQUESTED THAT I PAY R50 TO REOPEN THIS ACCOUNT! TODAY WHEN I CALLED AND SPOKE TO ***** NTHOBI PROVIDED HER WITH THE REFERENCE NUMBER SHE SAYS THE ACCOUNT IS CLOSED SHE CANNOT ACCESS IT. WHY DID I PAY R50 ....TRUST IS TOTALLY LOST. PATHETIC.