AM
Annabelle M

1 reviews | Active since May 2016

29 May 2016, 08:12

Rediculouse

<p>they kept saying the platinum account is the best but i really doubt that I send money yesterday to a capitec account n now the person still did not get the money this is rediculouse coz I always did transfares on my gold account n the money will be available the very next day in the other account regardless of which bank it is. </p> <p>If that's not all my ewallet does not work it says my limit is 3000 but I could not send 1500 coz I have exceeded my limit n that was the first ewallet transfare I was doing for the day n even now that is still like that </p> <p>sorry but this platinum account has more problems than solution n now my savings pocket is gone too. This FNB is getting more n more strange could it be coz they can't manage the volumes of customers they have concise ring that over long weekends their ATMs always run out of money then they charge u an arm n a leg for using other banks' ATMs </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2016, 07:37
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 931910.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)