rediculous services, feedback and security of privacy......

<p>My bank card expired end of jan 2017. I wasn’t aware of it until I had to swipe my card at the garage for fuel. Due to the embarrassment I had to explain and leave the fuel station without paying. I immediately phoned fnb enquiring regarding my card, asking them why hasn’t anyone phoned me to remind me it’s time for an upgrade? I’m surely an organisation as large and successful as fnb should follow (keep track) on all expired cards? The consultant then apologised for the inconvenience then insisted I should go to the nearest branch to collect the new card. I politely explained that I would like them to drop the card at the premises where I work as advertised by their business on radio. They took my details and promised me ill receive my card within 48 hours and I can make use of e-wallet services. A week passed and I phoned in again to enquire about why I haven’t received my card as promised as yet? They told me they are very sorry but it was a glitch in the system??????? I then insisted that I would like to speak to a manager. After nearly 30 minutes of being transferred I got inpatient and left my number so that a manager could call me back – after I told them I’m going to lay a complaint by hello peter. The consultant promised me that the manger will phoned me back before 15h00 on the same working day. “I only received the call the next day after 1pm” he briefly explained to me that it was a glitch in their system and it has been fixed now,,,, I asked him when will I received my card? He promised me again within 48 hours. I waited again and no one dropped my card as promised. I phoned fnb once again insisted on I would like to speak to a manager after 40min my line got cut 3 times. I left it and phoned again asking the consultant what’s going on, they seemed surprised that I haven’t received my card as yet. So we decided to change my working address to my home address for their courier company to drop the card for me before 12 on that date at my home. I waited the whole day no one pitched up??????????? I decided to phone the courier company dcc couriers, omw what a disgrace……. Couldn’t get through, some of their consultants didn’t even understand English, after I bought R150.00 worth of prepaid airtime I finally got through to a manager in jhb who could understood me. I asked him I need help please I’m without an card for nearly a month now…. Where is my card,,, they told me they were at my home in kayletsia and I wasn’t home,,,, now this is where I wanted to explode. I don’t live near kayletsia…… so my card was missing????? So I decided to go the branch. When I entered the branch I immediately insisted to speak to a manager….. some guy told me ma’am please be so kind and sit in the line and one of our friendly consultants will assist you….. “ as I recall – I asked to speak to a manager immediately” I’m sorry ma’am you need to sit in a que and wait for one of our consultants,,,,,, this is after I told him my current situation. I then decided to just walk out. The following week I phoned the courier company again and the could gladly tell me my card has been delivered to a work colleague of mine who signed for the card?????????? I never asked them to deliver my card at work, I changed the plans and address to my home address. So my card was given to a stranger, a lady signed for my card without any identification that she is the person who should receive the card?? This is totally unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!! Today I received a message please note card number 768 has been cancelled???? I phoned again and did an enquiry about this so the consultant could tell me is another card being cancelled????? Omw I asked him to remove all e-wallet charges I had to make use of due to being in lack of an card and if they could please remove all the extra bank charges and extra costs due to their mistake,,,, he told me I had to phone the e-wallet services and unfortunately he can’t phone me back because it’s an inbound call…. I’m taking this further in respective of lack of security. I refuse to pay my bank charges and I’m closing my account with fnb….. I only received my bank card nearly 2 months after I was promised within 48 hours!!!!! Now they sms me and tell me oh but the card is being cancelled another one that was issued without my consent against my name? is there anyone that can please help me!!!!!!!!!!!!!!!!</p> <p> </p>